Terms and Conditions (Use)

General terms and conditions of business

  1. Scope

The following terms and conditions apply to all orders placed through our online shop. Our online shop is aimed at both consumers and business customers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. A business is a natural or legal person or a legally capable partnership that, when entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.

  1. Contracting parties, conclusion of contract, correction options

The purchase agreement is concluded with Neuherberger eK.

By placing products in our online shop, we are making a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods in your shopping cart by clicking the order button. You will receive an order confirmation by email immediately after submitting your order.

  1. Contract language, contract text storage

The language available for concluding the contract is German or English.

We save the contract text and send you the order details and our terms and conditions in text form. You can view the contract text in your customer login.

  1. Delivery terms

Shipping costs are added to the stated product prices. You can find more detailed information about the shipping costs in the individual offers.

We only deliver via shipping. Unfortunately, self-collection of the goods is not possible.

  1. pay

The following payment methods are generally available in our shop:

  • Credit card: Your credit card will be charged immediately after you place your order.

  • PayPal: The payment transaction will be processed immediately after you place your order. You will receive further instructions during the checkout process.

  • Sofort by Klarna: Your account will be debited immediately after placing your order. You will receive further information during the ordering process.

  • Klarna: Payment via Klarna requires a successful address and credit check. Further information is available with the respective payment option and during the order process.

  1. Retention of title

The goods remain our property until full payment is received.

  1. Transport damage

If goods are delivered with obvious transport damage, please report this damage to the delivery driver as soon as possible and contact us immediately. Failure to report damage or contact us will not affect your statutory rights or their enforcement, in particular your warranty rights. However, your cooperation helps us to assert our own claims against the carrier or transport insurance company.

  1. Warranty and guarantees

Applicability of the statutory warranty rights:

Unless expressly agreed otherwise below, the statutory warranty rights apply. The following limitations and reductions of time limits do not apply to claims based on damages caused by us, our legal representatives, or agents:

  • in case of injury to life, body or health,
  • in the case of intentional or grossly negligent breach of duty as well as fraudulent intent,
  • in the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations),
  • within the scope of a guarantee promise, if agreed,

Legal classification
The contractual relationships differ depending on whether the party is a consumer (§ 13 BGB) or a business (§ 14 BGB). Consumers enjoy the legally provided protections and provisions.

For businesses, certain provisions of consumer law – particularly regarding rights of withdrawal and cancellation – do not apply. In such cases, the commercial law regulations specifically designed for businesses apply.