Terms and Conditions (Use)

General terms and conditions of business

  1. Scope

The following General Terms and Conditions (GTC) apply to all orders placed through our online shop. Our online shop is aimed at consumers and commercial customers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

  1. Contracting parties, conclusion of contract, correction options

The purchase contract is concluded with Neuherberger eK

By placing products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation email.

  1. Contract language, contract text storage

The language available for concluding the contract is German or English.

We save the contract text and send you the order details and our General Terms and Conditions in text form. You can view the contract text in our customer login.

  1. Delivery conditions

Shipping costs are added to the stated product prices. Further information on shipping costs can be found in the individual offers.

We only ship by mail. Unfortunately, pickup is not possible.

  1. pay

In our shop you can generally use the following payment methods:

  • Credit card: Your credit card will be charged immediately after you place your order.

  • PayPal: The payment transaction is processed immediately after the order is placed. Further instructions will be provided during the ordering process.

  • Sofort by Klarna: Your account will be charged immediately after you place your order. Further instructions will be provided during the ordering process.

  • Klarna: Payment via Klarna requires a successful address and credit check. Further information is available for each payment option and during the ordering process.

  1. Retention of title

The goods remain our property until full payment has been made.

  1. Transport damage

If goods are delivered with obvious transport damage, please report these defects to the delivery person as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the freight carrier or transport insurance.

  1. Warranty and guarantees

Applicability of statutory liability for defects:

Unless expressly agreed otherwise below, statutory liability for defects applies. The following limitations and shortened time limits do not apply to claims based on damages caused by us, our legal representatives, or vicarious agents:

  • in case of injury to life, body or health,
  • in the event of intentional or grossly negligent breach of duty or malice,
  • in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations),
  • within the framework of a guarantee promise, if agreed,